Returns & Exchanges

At CAFELY, we strive for perfection in every brew, but if your order isn't quite right, we are here to help. Due to the perishable nature of our premium coffee and tea products, we offer a 30-day satisfaction guarantee to ensure your peace of mind.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receiving your order with your order number and the reason for your request.

• 2.
  Verification and Review

  Our team will review your request and, for quality control purposes, may ask for photos of the product or packaging if damage occurred during transit.

• 3.
  Return or Disposal

  If a return is required, we will provide a prepaid shipping label; otherwise, we may instruct you to safely dispose of the perishable items.

• 4.
  Refund Processing

  Once your request is approved, a refund will be issued to your original payment method within 5-7 business days.